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FAQ
What are the methods of payments?
We currently accept all major credit or debit cards with a MasterCard, Visa, American Express, and Discover logo.
How long after an order is placed will it ship?
Please allow 3-7 business days for order processing and fulfillment. This does not include shipping time. Shipping takes an additional 3-5 business days for delivery.
How do I make returns?
Currently, we are unable to process returns for non damaged items. Please review product description and size chart to ensure you purchase your desired fit. If you have any questions about a size before placing your order, please contact us here.
How can I exchange an item?
We are currently unable to provide exchanges at the moment.
I received a damaged item, what should I do?
Please submit 2-3 good photos of the problem (at least one full shot of the garment, and/or 2 different angles of the issue) and the nature of the problem to: info@flockrebel.com within the first 14 days of receiving your items. It’s important to send your photos with your initial inquiry first to ensure we solve your problem as quickly as possible.
How do I report a problem with my order?
Please submit 2-3 good photos of the problem (at least one full shot of the garment, and/or 2 different angles of the issue) and the nature of the problem to: info@flockrebel.com within the first 14 days of receiving your items. It is important to send your photos with your initial inquiry first to ensure we solve your problem as quickly as possible.
How do I know what size I wear?
Our sweatshirts and t-shirts are unisex. Each product page has its own size guide for your use. If the chart is cut off please attempt to decrease the zoom of your browser to expose the entire page. If that doesn't help you may email us at info@flockrebel.com for further assistance.
What are the recommended care instructions for my garments?
T-shirt, Sweatshirt, and Hoodie Care Instructions
-Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors
.
-Use non-chlorine bleach, only when necessary.
-No fabric softeners.
-Tumble dry low, or hang-dry for longest life (recommended).
-Cool iron inside-out if necessary. Do not iron decoration.
-Do not dry clean.
-Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer setting can shrink the garment, as well as damage the print.
Why does the print on my garment look faded?
With DTG (direct-to-garment), designs are printed directly onto the garment and absorbed into the fabric. We use the DTG method for most of our t-shirts.
- DTG inks are eco-friendly, CPSIA-compliant, non-toxic, non-hazardous, and soluble in water. They're free from heavy metals, formaldehyde, and Alkylphenol Ethoxylates (APE).
-Opaqueness varies depending on the garment. Lighter weight garments with more cotton content, such as t-shirts will have a more opaque print result. Heavier weight garments, such as sweatshirts and hoodies, will have a less opaque print result because the fabric is thicker and will absorb the water based ink more. This results in seeing the garment through the print a bit.
Why does my shirt have a vinegar smell and/or a yellowish color cast?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white or yellowish residue. Don’t worry that is not unusual- its from a fixation agent applied during the printing process and it is not permanent.
Fixation agent (also known as pre-treatment) is used for all DTG prints. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment. Neither the residue nor the smell is permanent and both should go away after one wash. If it does not disappear after the first wash, please contact us with 2-3 clear photos. At least one should be of the full garment and a couple of up close photos of what you are seeing to info@flockrebel.com. Please send within the first 14 days of receiving your garment.
Still have questions?
No problem! Contact us here or email us at: Info@flockrebel.com and we’d be happy to address your concern. Are we meeting or exceeding your expectations? Feel free to tell us here. Are we not meeting your expectations? Let us know that too by clicking here.
Thank you for shopping with us!